Frequently Asked Questions
- Account Related
It is easy to update your Nutrizone account and view your orders any time through ‘My Account’. My Account’ allows you complete control over your transactions on Nutrizone. Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your HK cash and your wishlist.
- Order Status Related
Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing: Authorization has been received from the payment gateway and your order is being processed by the seller.
COD Verification Pending: Your order has been received by us but is processed only after a verification call if made to your number and you verify the COD order.
Order Shipped: Your order has been shipped by the seller and is on its way to the location specified by you for delivery.
Order Cancelled: The order was cancelled.
Unfortunately, products listed as ‘Sold Out’ are not available for sale. Please use the ‘Notify Me’ feature to be informed of the product’s availability.
You can review the status of your orders and other related information in the ‘My Account’ section
In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.
- Payment Related
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
If you are not comfortable making an online payment on nutrizone.co.in, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order.
Please verify your order by giving us a missed call on 0124-4616414 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
The maximum order value for COD is Rd 10,000.
Rs 30 COD charges for orders under Rs 500.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
In case your order is not successful and Nutrizone cash has been deducted from your account we would proactively initiate refund within 3 days.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
What is Nutrizone payment option?
Nutrizone EMI payment option is available for credit card holders only. You may choose to pay in 3, 6, 9,12, 18, or 24 months installments.
There is NO processing fee charged for availing Nutrizone EMI payment option.
EMI is not applicable for debit cards.
For any item which is priced at or over the EMI eligibility threshold, the product page will automatically show a label that this item is eligible for EMI and also display a table with the EMI rates and amounts for that item across different EMI tenures and banks.
In case of cancellation or return, interest charged by the bank till that time will not be refundable under any circumstances. Partial cancellation is allowed.
EMI purchases need to be made on a single credit card and cannot be split across multiple cards
The Bank charges annual interest rates (as shown below) according to the reducing monthly balance. In the monthly reducing cycle, the principal is reduced with every EMI and the interest is calculated on the balance outstanding.
For any queries regarding foreclosure/ pre-closure of your EMI transaction or on amounts charged on your credit card, please contact your bank.
Example and Calculations
The table below shows a representative rendering of EMI plans for a Rs. 20,000 purchase on Nutrizone paid using the EMI payment plan
| Tenure | Purchase amount | Monthly Installment | Bank Interest Rate | Total Cost |
|---|---|---|---|---|
| 3 | Rs 20,000 | Rs 6,800.44 | 12.00% | Rs 20,401.33 |
| 6 | Rs 20,000 | Rs 3,450.97 | 12.00% | Rs 20,705.80 |
| 9 | Rs 20,000 | Rs 2,344.32 | 13.00% | Rs 21,098.89 |
| 12 | Rs 20,000 | Rs 1,786.35 | 13.00% | Rs 21,436.15 |
How do I make a payment using Nutrizone credit card EMI option?
Once you’ve added the desired items into your cart, proceed to checkout as usual.
When prompted to choose a ‘Payment Option’, select ‘(EMI)’. Choose the bank and plan (3, 6, 9, 12, 18, or 24 months) of your choice and enter your credit card details. Once the payment is authorized, your order will be processed and shipped. You will need to pay the total amount, in the pre-determined number of installments, as per your credit card billing cycles.
Can I pay some down payment and remaining in EMI?
Sorry, currently we do not have the option of partial down payment and remaining in EMIs. When you opt for an EMI transaction, the entire price of the product is converted into an EMI (3, 6, 9, 12, 18, or 24 months EMI etc. depending upon chosen option) and charged to your credit card in every billing cycle.
- Delivery Related
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
If you are not comfortable making an online payment on Nutrizone, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
All items that have the “Cash on Delivery Available” icon are valid for order by Cash on Delivery.
Add the item(s) to your cart and proceed to checkout. When prompted to choose a payment option, select “Pay By Cash on Delivery”. Enter the name and contact details of the person who would be receiving the COD order.
Please verify your order by giving us a missed call on 0124-4616414 from the number you have given as Cash On Delivery number in the payment options. In case you are unable to make this call, we will give you a call to confirm the order.
Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
Terms & Conditions:
The maximum order value for COD is Rd 10,000.
Rs 30 COD charges for orders under Rs 500.
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
In case your order is not successful and Nutrizone cash has been deducted from your account we would proactively initiate refund within 3 days.
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on [email protected] or please give us a call with your order number for any clarification.
Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.
- Cancellations & Modifications
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
If you are not comfortable making an online payment on Nutrizone, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
- Returns & Refunds
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
If you are not comfortable making an online payment on Nutrizone, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
- Coupons & Nutrizone cash
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You may use Credit cards/Debit cards, Internet Banking and Cash on Delivery to make your purchase.
There are zero hidden charges when you make a purchase on Nutrizone. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
You would be charged Rs 30 delivery charges if your order is less than Rs 500. Also a Rs 30 COD charges are applicable if your COD purchase is less than Rs 500.
If you are not comfortable making an online payment on Nutrizone, you can opt for the Cash on Delivery payment mode. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.
The maximum order value for a Cash on Delivery (C-o-D) payment is Rs 10,000. It is strictly a cash-only payment method. Rs 30 COD charges are applicable if your order total is less than Rs 500
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.
Health Related Information:
Disclaimer: The information contained in the Web Site is provided for informational purposes only and is not meant to substitute for the advice provided by your doctor or other health care professional. You should not use the information available on or through the Web Site (including, but not limited to, information that may be provided on the Web Site by healthcare or nutrition professionals employed by or contracting with Nutrizone) for diagnosing or treating a health problem or disease, or prescribing any medication. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. You should read carefully all product packaging prior to use.
Enhancing the body’s natural defence system (immunity) plays an important role in maintaining optimum health. However, it is important to know that strong immune system may not prevent you from contracting COVID-19, but various research reports suggest that patients with good immunity levels are able to fight the COVID-19 infection better.
Recommendations provided by our Nutritionist may help in improving your immunity. These recommendations must not be considered as medical advice for prevention and/or treatment of COVID-19. Adherence to these recommendations will not ensure successful prevention and/or treatment of COVID-19. Furthermore, these recommendations must not be interpreted as setting a standard of care or be deemed inclusive of all proper methods of care nor exclusive of other methods of care for prevention and/or treatment of COVID-19.
If you are COVID-19 patient or have COVID-19 related symptoms, you must consult a doctor for proper medical advice.
Bright Lifecare Private Limited does not assume any responsibility for any injury or damage to any person arising out of or related to any use of recommendations given by our Nutritionist or for any error or omissions.
